We partner with government agencies to design, configure, and implement Resolve case and complaint management software — delivering solutions that fit the way your business works.
We engage directly with your business users to understand workflows, pain points, and requirements. Your needs drive the solution — not the other way around.
Learn moreFrom requirements to a detailed design blueprint. We translate complex business processes into clear, implementable designs that align with your governance frameworks.
Learn moreDeep expertise in configuring Resolve to your exact requirements. We implement workflows, forms, business rules, and reporting — without touching the core application code.
Learn moreStructured, transparent project management using Agile methodology. Iterative delivery keeps stakeholders informed and the project on track from kick-off through to handover.
Learn moreBefore the build begins, we help you establish the right foundations — defining infrastructure requirements, project resourcing, governance structures, and delivery frameworks.
Learn moreWe deliver configured solutions into your live environment, managing testing, user acceptance, training support, and post-go-live stabilisation to ensure a smooth transition.
Learn moreAreivir Consulting does not develop the Resolve core application. Our expertise lies in working with your business to design solutions and then configuring Resolve to precisely meet those requirements — bringing your processes to life within the platform, and delivering the result into your working environment.
Serving government agencies across Australia since 2013
Areivir Consulting is a Brisbane-based IT consulting firm with over a decade of experience helping government agencies implement and optimise their case and complaint management systems.
We specialise exclusively in Resolve — the leading case and complaint management platform used across Australian government. Our work is not about writing software. It is about understanding how your business operates, designing the right solution, and then configuring the platform to bring that design to life.
Government agencies trust us because we understand the unique challenges of the public sector: the complexity of stakeholder requirements, the rigour of procurement and governance processes, and the need for solutions that are both effective and maintainable by your own teams.
We meet with your stakeholders and business users to understand your environment, challenges, and objectives.
We gather detailed requirements through structured analysis, translating business needs into functional specifications.
We produce a comprehensive solution design — the blueprint that guides every configuration decision.
We configure Resolve to match the approved design using Agile sprints, with iterative feedback and sign-off.
We deploy the solution into your environment, support UAT, and manage stabilisation through to full handover.
We focus exclusively on Resolve. This singular focus means your project benefits from deep, hard-won configuration expertise — not generalist IT knowledge.
Over a decade working within the constraints and requirements of government ICT — we understand procurement, governance, and the accountability frameworks that shape your projects.
We engage your business users first — not your IT team. Understanding how people's work drives better solutions. Technology follows the requirement, not the other way around.
Whether you are planning a new Resolve implementation, improving an existing system, or setting up a project from scratch — we are here to help.